A major Colombian footwear company, $30M+ in annual ecommerce revenue, came to us with broken unit economics they couldn't diagnose. Sixteen months later, the numbers speak for themselves.
Carrier costs were consuming over 18% of revenue. A 3PL relationship carried uncapped surcharges and zero SLA enforcement. Returns ran at near-full loss. Leadership knew the operation was broken. They just couldn't isolate the causes, let alone price them.
We ran a full carrier invoice audit across three carriers, then 3PL contract forensics with a legal gap analysis. We redesigned the returns flow with label arbitrage, and restructured the prep center to unlock idle capacity that was quietly costing money to maintain.
$1.2M in annual shipping costs eliminated, recurring. Sales channels that had been technically available but operationally unreachable were reopened, generating $5.2M in revenue the business had demand for but couldn't service. Total P&L impact: $6.4M from a single engagement.
"We didn't need another audit. We needed someone who understood what a bad carrier contract actually costs, and had the infrastructure to fix it. That's a different skill set entirely."
Send us 90 days of shipment data. In 48 hours we'll tell you exactly where you're leaking margin, free.
